Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Jeff & Nicola
We are really pleased with the both cars. My neighbour is very jealous, I'm sure he will be down for one now!
Hi Russell, just to thank you for your advice and guidance leading to my recent part exchange and purchase. Everything was hassle free and I am really pleased with my new car. I will certainly be in touch when it is time to upgrade.
Mrs Le-Clare, Newport
Absolutely love the BMW, thanks for a great deal, I didn't feel pressured for a change. Here's hoping for some sun so I can get the roof down!
Mr Evans, Tredegar
A big thank you to Russell and his staff for all your help, and thanks to the mechanic for fitting the side steps. Great car, we love it. P.S. Russell my wife says thank you for the flowers, they're lovely.
Mr Thomas, Ipswich
Gave the Jag a good run back, loved every minute of it. It's as nice as you said it was, thanks Russ.
Mr Moore, Newport
Really pleased with the little Vauxhall I had, does the perfect job for me.
Mr Broom, Caldicot
The 1st Audi I had was good, the 2nd one was fantastic, thanks again boys.
Mr Green, Rogiet
Russell always looks after me, I have purchased more than 10 cars from Britannia in the last 20 years, I'll be back for another one before long Guys, don't worry!
Mr Tolley, Newport
I just wouldn't buy a car from anyone else, never had a bad one yet
Peter and Val Bowen
We would like to thank you for the excellent service we received today (Saturday) We bought a Ford Focus from you at the end of January and are delighted with our purchase. However, today we lost much of the Electrics including indicators, lights, windows that would not close and only the manual method of locking the car. We called in without appointment about 2pm and the chap we saw told Richard of our plight, he checked this out and sorted us there and then, it was a simple fault with a fuse. We only expected to be able to book it in for work on Monday at best. Again our thanks for your staff for the excellent service.
Adrian Smith

Spare keys for Audi A6 GF11 NZZ. Sorry I fogot to bring them. So pleased with the 6 series - it was as a much more pleasurable drive home!!

Thank you for all your assistance and for booking the hotel and restaurant! You really made it the easiest and most enjoyable car sale & purchase I have ever had.

Thanks again,
Mike, Basingstoke
Russell of Britannia Motor Company really went above and beyond to ensure myself as the customer was completely catered for from start to finish. From aiding in the process of part exchange to arranging affordable finance options and truly making certain that I was happy throughout the process. I would recommend this company as a fair, honest and reputable dealer whom genuinely hold customer service in the highest regard.
John Corah, North Devon
Hello Russell,

Just to say thank you for the excellent service you gave us yesterday and the lovely way the car was handed over, complete with a set of mats! I was looking at 3 Minis on ebay; all similar age, price and mileage. One dealer would have nothing to do with our cherished number plate and the other was being used by a member of staff to ferry their kids around. That put me off both of them.
It came down to good old fashioned customer service and we were both impressed with your Company.
Hi Russell,

Just to say many thanks for all your help with the Mercedes and for coming in on your day off. I have just driven it back to Birmingham and it drove like a dream.
I would have absolutely no hesitation recommending you personally and Britannia Motor Company and the distance to do business was certainly worth the time and effort. Please pass on my appreciation to your manager as well.

Best wishes
Bob Mulumudi
Hi Russell,
It was a great drive back, outstanding service from you, outstanding Food to! Very happy
Mike Bull
Hi Russell,

I part exchanged my 2003 Volvo S60 for a Skoda Superb with Britannia Motor Company and I am delighted with the car! It has been faultless and is everything that I need to keep the family and myself happy. Many thanks again for your awesome service.

I look forward to seeing you again when the time comes to change again.
Hi Russell,

Hope you are well?
It's really just to say a big thanks for helping me find and sort the car.
Still grinning like a big kid each time I drive it and I'm already sticking some miles on it each weekend!
Hope to see you again sometime soon.
Kind regards.
Jenny Cox
Justin Moran was excellant and as I also work in the motor trade I have hi standards. If you ever need me please let me know top class service and we bought the car. Very impressed and thank you cos I am hard to please. I will recommend you guys and thanks again Justin xother than us you are numer 1
Jane Evans
Excellent service from Justin. Really happy with my new car. So appreciated not being rushed, harrased or overloaded with information. Thanks for staying late so my husband could see the car, so kind of you - fab customer service. Very happy customer 😊
Andy Dyer
I want to thank you for your help in purchasing the black vito the other week. It's a fantastic vehicle and has exceeded my expectations. I have bought a lot of vehicles from a lot of places over the years. Russel talked me through the vehicle over the phone and it was exactly as described when I collected it. Very well presented forecourt with well presented vehicles. If you are after a vehicle then Britania is worth travelling to from wherever you are in the country. If you see a vehicle you like, ring up, leave a deposit and go and collect. Simples! Thanks again to Russel and the rest of the team. All the best.
Roisin H
Thank you: A pleasant and easy transaction from Russell Stoneman, great customer service, friendly and helpful with no pushy sales which was greatly appreciated. Everything was explained clearly and offered a fair price on my part-exchange. I've also had great aftersales service from everyone at Britannia as well. Great cars in the showroom and I absolutely love mine. In future I will be buying from Britannia again and would recommend them. Thanks Guys.
Marcus and Julia Mackay
Hi Justin Would just like to thank you for all your help with the purchase of the red Audi A3. Great service and amazing after sales. Any small problems resolved immediately and meant a lot to me and my wife as have been messed around by other car sales in the past. Love our new car and would definitely recommend and come back for future cars. Thank you for your help.
Hi just wanted to say I love my new car and thank you so much for a great easy transaction it was a pleasure to deal with you.
Pete Warren
Just to place on record what a pleasant buying experience my wife and I had with Russell Stoneman when we bought a Ford Ka recently. Russell is extremely pleasant to deal with, not at all pushy and obviously happy to go the extra mile to answer customer questions and provide reassurance. A credit to customer service and to Britannia Motor Company. We have only had the car a few days but it seems exactly as described and drives very well. One of my daughters is about to buy her first car and we will certainly have a look to see if Britannia Motor Company have something suitable. Thanks again
Ian Browne
Visited yesterday to view a Ford B max. Russell was very friendly and helpful. Drove away with new car the same day. Would use Britannia again. Great service.
Lawrence John
I'm not one for long winded testimonials. But if you are looking for a quality well presented pre owned car,just go to Britannia car sales simple! Very pleased with my Skoda rapid many thanks to Russell, Lawrie Bridgend
Geraint Rees
Hi Russell,
I just wanted to write a quick email to thank you for your help in getting us our new VW Polo yesterday, we're delighted with it. I've written a short testimonial in case you wanted to use for your website. Cheers Geraint & Jen We had a great buying experience with Russell Stoneman at Britannia, very friendly, helpful and efficient. We were thrilled to find such a great car at a very reasonable price. This was our first car purchase and Russell took us through the details step by step. Russell and the team at Britannia were really helpful in sorting some of the fiddly details for us such as going to the Post Office to get the car taxed and organising for Lance to pick us up from the Bus station in Newport so we could collect the car. The car was presented immaculately with new matts provided in front and back which was a lovely touch. When we are next in the market for a car we will definitely be back in touch with Britannia.
Mike Tigwell
Hi Russell,
Just wanted to say thanks for the excellent service yesterday.
Mike Tigwell
Hi Russell,
Just wanted to say thanks for the excellent service yesterday.